Terms of Service

Last updated: September 2026

Welcome to Radiant Pilates. These Terms of Service govern your use of our website, services, classes, memberships, class packages and other products offered by Radiant Pilates.

By accessing our website, creating an account, purchasing a membership or class package, booking a class, or attending one of our studios, you agree to these Terms.

1. About Us

Radiant Pilates provides Pilates and movement classes across its studio locations, including Reformer and Mat Pilates sessions.

If you have any questions about these Terms, please contact us at:

Email: hello@radiantpilates.co.uk

2. Bookings

All classes and services are subject to availability.

Bookings should be made through our approved booking system. A booking is confirmed once you receive confirmation through the relevant booking platform or from Radiant Pilates.

We reserve the right to amend class schedules, instructors, locations or class formats where reasonably necessary.

3. Class Packages and Credits

Class packs and credits must be used in accordance with the expiry dates and conditions displayed at the time of purchase.

Unless otherwise stated:

• Class credits are for personal use only.
• Class credits may not be transferred, sold or exchanged for cash.
• Unused credits may expire after the applicable validity period.
• Expired credits will not normally be reinstated or refunded.

Introductory packages are subject to their own specific terms and expiry periods.

4. Memberships

Membership fees are charged on a recurring basis according to the membership selected at the time of purchase.

By purchasing a membership, you authorise us or our payment provider to collect the applicable recurring payments.

Membership benefits, including the number of classes available each month, are subject to the specific membership plan purchased.

Where stated, memberships may be cancelled in accordance with the cancellation process and terms provided at the time of purchase.

We may update membership prices or benefits from time to time. Where required, we will provide reasonable notice of any material changes.

5. Cancellations and Late Cancellations

We understand that plans can change.

Our current cancellation period is 12 hours before the scheduled start time of your class.

If you cancel within the applicable cancellation period, your class credit may be deducted and a £5 cancellation fee may apply, in accordance with our booking policy.

Failure to attend a booked class without cancelling may result in the loss of the applicable class credit or other charges permitted under your booking terms.

6. Refunds

Payments for classes, memberships and packages are generally non-refundable except where required by applicable law or where Radiant Pilates agrees otherwise.

If Radiant Pilates cancels a class, we will make reasonable efforts to provide an alternative class, replacement credit or appropriate refund where applicable.

Nothing in these Terms affects your statutory consumer rights.

7. Arriving at the Studio

Please arrive with sufficient time before your class begins.

Late entry may not be permitted where it could disrupt the class or compromise safety.

Please follow all reasonable instructions provided by our instructors and studio team.

8. Health and Fitness

Participation in Pilates and exercise involves physical activity and carries inherent risks.

By attending a class, you confirm that you are responsible for assessing whether you are medically and physically able to participate.

You must inform us of any injury, medical condition, pregnancy or other circumstance that may affect your ability to participate safely.

If you are unsure whether you should take part in a class, please seek advice from an appropriately qualified healthcare professional before participating.

Our instructors may modify exercises or ask you not to participate in an activity where they reasonably believe it may be unsafe.

9. Personal Belongings

You are responsible for your personal belongings while attending our studios.

To the extent permitted by law, Radiant Pilates is not responsible for loss, theft or damage to personal belongings brought to the studio.

10. Studio Conduct

We aim to provide a welcoming and safe environment for everyone.

You must:

• Treat instructors, staff and other clients with respect.
• Follow reasonable studio rules and safety instructions.
• Use studio equipment responsibly.
• Avoid behaviour that may cause harm, disruption or discomfort to others.

We reserve the right to refuse entry or remove a person from a class or studio where their behaviour creates a safety concern or seriously disrupts others.

11. Website Use

You may use our website for lawful personal purposes.

You must not:

• Attempt to interfere with the security or operation of our website.
• Use our website for fraudulent or unlawful purposes.
• Copy, reproduce or commercially exploit website content without our permission.

All website content, branding, logos, text and other intellectual property remain the property of Radiant Pilates or the relevant rights holders.

12. Third-Party Services

Our website may use third-party platforms for bookings, payments and other services.

Your use of these services may also be subject to the terms and privacy policies of the relevant third-party provider.

Radiant Pilates is not responsible for the availability or operation of third-party websites or services outside our reasonable control.

13. Changes to Classes and Services

We may occasionally need to change instructors, class times, locations, equipment or services.

We will make reasonable efforts to notify affected customers where a significant change occurs.

We may also cancel classes due to circumstances outside our reasonable control, including safety concerns or unforeseen events.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

To the maximum extent permitted by law, Radiant Pilates will not be liable for indirect or consequential losses arising from the use of our website or services.

You remain responsible for following instructor guidance and taking reasonable care of your own health and safety while participating in our classes.

15. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

Where we collect information relating to your health or physical condition, we will handle that information in accordance with applicable data protection requirements.

16. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on our website. Continued use of our services after updated Terms become effective may constitute acceptance of the revised Terms.

17. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms will be subject to the jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.

18. Contact Us

For questions about these Terms, please contact:

Radiant Pilates
Email: hello@radiantpilates.co.uk