Return & Refund Policy

Last updated: September 2026

At Radiant Pilates, we aim to provide the best possible experience for all our clients. Please read our Return and Refund Policy carefully before purchasing a membership, class package, or other services.

1. Classes and Class Packages

Payments for individual classes and class packages are generally non-refundable once purchased.

Please ensure that you select the correct class, package, and studio location before completing your purchase.

Where permitted under applicable law, unused class credits will not be exchanged for cash.

2. Cancellations

If you are unable to attend a booked class, you must cancel your booking within the applicable cancellation period.

Please refer to our current booking and cancellation policy for the required notice period.

Late cancellations or failure to attend a class may result in the loss of the class credit and/or applicable cancellation charges.

3. Memberships

Membership payments are generally non-refundable once a billing period has started.

If you wish to cancel your membership, please follow the cancellation process provided in your membership terms or booking account.

Cancellation of a membership will take effect in accordance with the terms of your specific membership plan.

4. Refunds

Refunds may be considered in exceptional circumstances, including:

• Duplicate payments made in error.
• Incorrect charges caused by a technical issue.
• A service being cancelled by Radiant Pilates where a suitable alternative cannot be provided.
• Other circumstances where a refund is required by applicable law.

Any approved refund will be returned using the original payment method where possible.

5. Classes Cancelled by Radiant Pilates

If Radiant Pilates cancels a class, we will make reasonable efforts to offer:

• A replacement class;
• A class credit; or
• A refund, where appropriate.

6. Expired Credits

Class credits and packages must be used within the validity period stated at the time of purchase.

Once credits have expired, they may not be refundable, transferable, or redeemable, unless required by applicable law.

7. How to Request a Refund

If you believe you are eligible for a refund, please contact us with your booking details and reason for the request.

Email: hello@radiantpilates.co.uk

We will review your request and respond as soon as reasonably possible.

8. Your Statutory Rights

Nothing in this Return and Refund Policy affects your statutory rights under applicable consumer protection laws.

9. Changes to This Policy

Radiant Pilates may update this Return and Refund Policy from time to time. Any updates will be published on this page.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Radiant Pilates
Email: hello@radiantpilates.co.uk